Payment related

1.      Are there any hidden charges when I make a purchase on SoM?

There are zero hidden charges when you make a purchase on SaveOnMedicals. The prices listed for all the items are final and all-inclusive. The price you see on the final check out page is exactly what you pay. This will include delivery charges and CoD charges.


2.      Do I have to pay for delivery/ shipping charges, CoD?

You would be charged Rs 49 delivery charges if your order is less than Rs 500 and Rs 39/- if your order is between Rs. 500-1000/-.

Rs 39/- COD charges are applicable if you chose COD as an option to pay for your orders between Rs. 500-1000/-. 


3.      How do I pay for a SoM purchase?

SOM provides various options to pay for your purchase. You may chose credit / debit cards, net banking or cash on delivery for your payments.


4.      What is Cash on Delivery?

If you are not comfortable making an online payment on, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 5000/-. 


5.      How do I pay using a credit/debit card?

Credit cards

a.   We accept payments made using Visa, MasterCard and American Express credit cards.

b.   To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

c.   We accept payments made using Visa, MasterCard and Maestro debit cards.

d.   To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.


6.      What happens to the money deducted from the card while using my debit card/credit card/Net Banking, but the order was not placed successfully?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

a.   Net Banking 2-4 business days

b.   Debit Card 5-7 business days

c.   Credit Card 7-21 business days


7.      What should I do if my payment fails?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.


8.      Why is COD not available to me?


Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.