1. How do you ship your orders?
We have tied up with reknowned courier partners and Indiapost for shipping our products to our customers. We supply all over India.
2. Do you ship to international locations?
No. Currently we do not ship to international locations.
3. How much time does it take for an order to be delivered?
We deliver your order within 2-7 working days post-dispatch, depending upon your location.
4. How long do you take to dispatch an order?
We strive to dispatch your orders as early as possible. Under normal scenario, your order is dispatched the next day of the order confirmation. In some cases like heavy items, it may take 2-5 business days.
5. Why dispatches of heavy products take more than the expected time?
a. Heavy items are sent by road, which takes more time.
b. It could be because a waybill/road permit is required for heavy products transferred from one state to another.
b. It may need payment of entry taxes.
c. Pls note in both the above cases, the customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order.
6. What happens to my shipment if I am not available to take delivery on the day of arrival?
In case you are not at home, please nominate a neighbor or someone close by who can receive the order. Ensure that they have the payable amount, in case you have opted for COD as a payment option.
7. If I want to take delivery at a place other than mentioned in shipment address given at the time of placing an order, can I do that?
In order to ensure that the delivery is done to the right person, we do not deliver on addresses other than the one mentioned while placing the order.
8. What happens if my order is not delivered?
We strive hard to service all our orders. However, in case we are not able to deliver your order, we will refund the full cost of the products either account transfer or as loyalty points, based on your preference.